These are the terms that govern a booking with Arbor & Ember. They are written in plain language because the alternative is a legal document nobody reads.
When you book on the site, call to book, or sign a commercial proposal, you agree to these. If anything below is unclear, write to hello@arborember.com and we’ll explain it before you commit.
Every core residential package includes design, materials, core-area delivery, installation, and removal. The checkout total also covers every add-on you selected. Any applicable tax is itemized before payment.
For fall pumpkin packages, choose removal after Halloween or after Thanksgiving when you book.
The full total is charged at booking. Estate-tier work and commercial bookings run on a separate invoicing schedule confirmed in writing.
Card details are processed by Stripe. We never see or store full card numbers.
Customer cancellations are non-refundable. Materials and crew capacity are committed when the booking is paid.
To request a date change, contact us at least 48 hours before the affected service. We’ll do our best to accommodate another available date, but a change isn’t guaranteed.
If we postpone for unsafe weather, we move the affected service date at no charge. If Arbor & Ember cancels the booking or determines that we cannot complete the work, we refund the amount paid in full.
Our crews bring their own ladders, power, and supplies. We need access to the front of the home (a clear walkway, no locked gate without notice). If access is unusual, tell us at checkout so we can plan the install.
We document the front and entry before and after service for our records. At checkout, you may give or decline permission for us to use photographs of the finished installation in Arbor & Ember marketing. Write to hello@arborember.com to change that permission.
We carry full commercial general liability and property insurance. A certificate is available on request and is sent automatically to commercial clients before the first install.
We are responsible for damage caused by our crews or our materials, full stop. Pre-existing damage to facades, plantings, and finishes is documented with photos at arrival and isn’t covered.
Fall pumpkin packages use traditional and specialty pumpkins, decorative gourds, and harvest height. Exact pumpkin varieties and natural harvest materials shift with availability. We do not promise a specific cultivar or harvest material.
The Grand seasonal gift is separate from the installed display, varies by availability, and is yours to keep.
Reusable elements are included only when the selected package or add-on names them. They remain the property of Arbor & Ember and are removed with the install.
The package designs, photography, and editorial content on this site are the work of Arbor & Ember. You’re welcome to share images of your styled facade. You’re not welcome to repurpose our package designs commercially or rebrand our photography under another studio.
If you’re a publication or partner, write to hello@arborember.com for usage rights.
If something goes wrong, the fastest path to a resolution is a phone call to (817) 842-1155 or a note to hello@arborember.com. We will work to resolve any complaint within five business days, in good faith, before either side considers anything more formal.
Any unresolved dispute is governed by the laws of the State of Texas, with jurisdiction in Tarrant County.
General questions and booking issues: hello@arborember.com. Phone: (817) 842-1155. Mail: Arbor & Ember LLC. Southlake, Texas.
If something here is unclear, ask before you book.