What we agree to.What you agree to.

These are the terms that govern a booking with Arbor & Ember. They are written in plain language because the alternative is a legal document nobody reads.

When you book on the site, call to book, or sign a commercial proposal, you agree to these. If anything below is unclear, write to hello@arborember.com and we’ll explain it before you commit.

Every core residential package includes design, materials, core-area delivery, and installation. Petite fall bookings have limited delivery dates and do not include pickup. Classic, Signature, Grand, and Estate fall packages include pickup. The checkout total also covers every add-on you selected. Any applicable tax is itemized before payment.

For fall packages that include pickup, choose removal after Halloween or after Thanksgiving when you book. Custom is priced as a design and service fee plus your selected pieces, before tax, and is paid in full at checkout. The service fee is $275 with or without pickup; higher per-piece prices cover pickup when selected. Delivery and styling are included, with available installation dates for either pickup choice. Choose at least one piece. Petite has limited delivery dates and does not include pickup.

Preset and Custom packages are paid in full at booking. Commercial payments follow the schedule confirmed in writing.

Card details are processed by Stripe. We never see or store full card numbers.

Optional address suggestions use Google Maps and are subject to the Google Maps Additional Terms of Service and Google Privacy Policy.

Customer cancellations are non-refundable. Materials and crew capacity are committed when the booking is paid.

To request a date change, contact us at least 48 hours before the affected service. We’ll do our best to accommodate another available date, but a change isn’t guaranteed.

If we postpone for unsafe weather, we move the affected service date at no charge. If Arbor & Ember cancels the booking or determines that we cannot complete the work, we refund the amount paid in full.

Our crews bring their own ladders, power, and supplies. We need access to the front of the home (a clear walkway, no locked gate without notice). If access is unusual, tell us at checkout so we can plan the install.

We document the front and entry before and after service for our records. At checkout, you may give or decline permission for us to use photographs of the finished installation in Arbor & Ember marketing. Write to hello@arborember.com to change that permission.

We stand behind the quality of our original installation. If we have not delivered your booked package correctly, we will make it right at no additional charge.

Please review your display and report missing items, visible damage or rot, or concerns about the condition of supplied materials within 72 hours of installation, including photos where possible.

This reporting window does not guarantee the lifespan of natural materials. Subsequent theft, wildlife damage, customer alterations, and ordinary or weather-related deterioration are outside our installation-quality commitment.

We carry full commercial general liability and property insurance. A certificate is available on request and is sent automatically to commercial clients before the first install.

We take reasonable care when selecting, installing, and removing materials. We remain responsible for property damage caused by our negligent acts or omissions. We document pre-existing damage before service.

Natural materials can deteriorate and release moisture that may stain or discolor surfaces. We cannot guarantee that display surfaces will remain free of marks throughout the display period. Please promptly remove deteriorating materials when safe.

Nothing in these terms limits rights or remedies that cannot legally be excluded.

Fall pumpkin packages use traditional and specialty pumpkins, decorative gourds, and the hay bales and cornstalk bundles listed for your package and add-ons. Items labeled 'Hay bale' are decorative, full-size straw bales. Exact pumpkin varieties and natural shapes and textures shift with availability. We do not promise a specific pumpkin cultivar. Substituting hay bales for cornstalk bundles, or cornstalk bundles for hay bales, requires your agreement.

The Estate seasonal gift is separate from the installed display, varies by availability, and is yours to keep.

Reusable elements are included only when the selected package or add-on names them. They remain the property of Arbor & Ember and are removed with the install.

Pumpkins and decorative gourds are natural, perishable produce. Their lifespan varies with harvest condition, variety, heat, direct sun, rain, irrigation, persistent moisture, handling, and wildlife. Covered, shaded placement may help, but we do not guarantee a specific lifespan or that every pumpkin will last until Thanksgiving or scheduled removal.

Early fall installations spend longer outdoors and may encounter hotter weather. Individual pumpkins may deteriorate before your selected removal date.

We generally avoid placing pumpkins and harvest materials on grass unless requested, because prolonged coverage can discolor or damage turf. We avoid areas that appear to stay wet where practical, but cannot guarantee dry conditions in landscaping. Please identify sprinkler coverage and areas that stay wet before installation.

Please keep an eye on your display and promptly remove soft or leaking pumpkins when safe. Scheduled removal does not include ongoing monitoring, maintenance, or replacement visits.

Selected potted mums are living plants supplied in grow pots; decorative planters are not included. Customers handle watering and care after installation. Water the soil as needed, allow pots to drain, and keep runoff away from pumpkins. Blooms and plant lifespan vary with weather and care. Ongoing watering, maintenance, and replacement visits are not included.

The package designs, photography, and editorial content on this site are the work of Arbor & Ember. You’re welcome to share images of your styled facade. You’re not welcome to repurpose our package designs commercially or rebrand our photography under another studio.

If you’re a publication or partner, write to hello@arborember.com for usage rights.

If something goes wrong, the fastest path to a resolution is a phone call to (817) 842-1155 or a note to hello@arborember.com. We will work to resolve any complaint within five business days, in good faith, before either side considers anything more formal.

Any unresolved dispute is governed by the laws of the State of Texas, with jurisdiction in Tarrant County.

General questions and booking issues: hello@arborember.com. Phone: (817) 842-1155. Mail: Arbor & Ember LLC. Northlake, Texas.